A Client Perspective
Below are client testimonials that should provide a sense of my clients’ experiences.
With fervent enthusiasm and an utter pleasure, I am writing to any real estate buyer, and especially any seller, to recommend Mark Millstein as your real estate agent/broker.
While looking at homes and estates for sale in Marin County, I began to see and read Mark’s very professional and informative Market Report. After my dad died recently, my sister and I had to sell his house. We began to interview a number of real estate agents that could competently and professionally sell a house worth over $2 million in a reasonable amount of time. I was not altogether impressed with who we interviewed until we invited Mark to come talk to us and let us how he would help us sell the house. To say the least he made quite a first impression.
Mark came prepared with his directed real estate market analysis, buyer analysis, demographic analysis, and area and school analysis. He made a very professional assessment, exhibiting experience and knowledge, on what our house could sell for, would sell for and who was likely to buy it – our market target. It was an easy choice. I knew I was going to choose Mark as our agent before he left the house that day.
What I did not know, and what was a wonderful surprise, was his more than added value as a competent and professional real estate agent/broker and a partner. My dad’s house was older and needed a lot of sprucing up and repair before we sold it. Mark made his well measured assessment and recommended to us what exactly had to be done in order to make the house sale ready and desirable. More importantly, and what I had not experienced before (after buying and selling a good number of my own homes), was Mark’s hands on, roll up your sleeves, physical involvement in helping us work on and prepare the house for sale. He made superb recommendations as to what we should do in relation to paint, flooring, lighting, appliances, landscaping, etc. He incorporated many of his professional contacts and tradesmen in helping to prepare the house (wow, what a help they were). In a word, Mark was and is impressive.
After a good deal of work, with Mark’s help, we were able to sell my dad’s house in a very short 23 days after listing (in a market that is slowing down). Mark himself held the house open every weekend during the time it was for sale. While at the open house, Mark informed prospective buyers and their agents about the house, its history, the value of the property and area, the school districts and anything else that would help them make an informed purchasing decision. He kept us informed during the period we worked with him. Once sold, our escrow period could not have gone smoother.
Mark knows his business as well as anybody knows any business. He is to be trusted – he easily earns it. He is calm and contemplative in thought. He listens and offers advice as well as ideas and solutions to problems. He has a contented confidence that puts people at ease
I have worked with many real estate agents in the past and I consider Mark one of the best in the business. You will not go wrong if Mark Millstein is working for you.
Thank you again Mark!!!
When we called Mark, he took time out of his busy schedule that very day to give us a tour of Ross, Kentfield, and Tiburon. We returned to Singapore but emailed him often with questions about new listings. He replied promptly with details and photos, and even went to see properties on our behalf. Distance did not deter Mark from working with us — he was fully committed to helping us find that perfect home.
Once we found the property, Mark’s expertise became ever more clear. He helped us get the best possible terms and price, and made sure that negotiations went quickly and smoothly. He coordinated all inspections, and was incredibly thorough in his follow-through. For clarifications on the inspection, he went to the source – the inspectors and tradespeople who’d done past repairs. He explained everything in the contract clearly and succinctly, detailing any liabilities. Mark went as far as to send us emails at midnight, to get answers to us quickly.
Even now that we own our beautiful home, Mark continues to go the extra mile. He has far exceeded our expectations on all levels. Needless to stay we recommend him without reservation to friends and family.
Ken and Aiko Morton
We recommend Mark highly. He is very knowledgeable, professional, and resourceful. He is always prompt in his responses. During the purchase of our home, his attention to our needs and concerns was impeccable, and he went far beyond the call of duty to help us get established in our new home. Mark is highly trustworthy, and he has a high degree of integrity.
Vincent and Sharon Lai
We wanted to let you know how happy we are that we chose you as our agent to sell our house! Escrow closed in such a short time after listing our house. We couldn’t have asked for more! We were always able to reach you, you kept the staging costs down, helped us get the house ready for photography, and helped us move our personal items.
You guided us in the right direction and when there was more than one offer, you looked out for us all along. And, when we think of all the things you helped us with, which seem beyond the call to duty, thank you so much.
To anyone looking for a great seller’s or buyer’s representative, I don’t think they will find a better one than you, Mark. You put your heart into it! You sold our house in a short time because of right pricing for the market place and that’s the results we were looking for.
There is one last thing we would like to say and that is the most important. We trust you as a person of integrity.
Thank you so much!
Bob and Denise Burrus
I recently used Mark to represent me in my search for a new home in southern Marin County. I could not be more pleased. He listened to my needs regarding price, size, location and price. He asked a lot of probing questions so that he truly understood what it was I was looking for. He then went to work.
And work he did. It seemed that I received a new communication every day about potential opportunities. If I had a question on any of them, he responded almost immediately. When I wanted to see a property he made his schedule fit mine. I felt Mark showed me the complete market I was interested in.
Mark seems to have an innate sense for finding the right house for his clients. He understands light, style and the feel of a house, as well as its potential for upgrades. This last point makes Mark unique. He knows what upgrades add value, how to do them cost-effectively and even contractors you could use. I never felt pushed in any direction, just well-educated so that I could make an informed decision.
When it came time to put in an offer, Mark was there every step of the way making sure my interests were protected. He knows the market so well there was not a lot of guesswork when it came to putting together the right combination of price and offer terms that met both my needs and the seller’s needs.
Mark is a very personable, honest guy. Working with him was a pleasure and I would recommend him, either as listing agent or a buyer’s agent. He will definitely get the listing on my house when I make my next move.
Mark looked after our interests during a difficult real estate transaction. He is knowledgeable and quick with good, workable solutions that served our needs. We would definitely work with Mark again!
Kirsten and Mike T.
We worked with Mark to sell our family home in Mill Valley. As some of us already know, selling or buying a home can be one of the most stressful experiences. However, this was not the case with our transaction because Mark is super confident and easy going, extremely professional, and knowledgable – really, just plain great to work with!
I highly recommend him to anyone thinking of selling or buying property. He has integrity and the experience to do a fantastic job. I would definitely work with him in the future.
Mark was my broker for the 2018 sale of my primary residence in Tiburon. Based on the tremendous job he did, I would have no hesitation recommending him.
Not only was he highly professional and knowledgeable, his communication was great and went he out of his way to provide guidance to maximize the value of my property and achieve an optimal sale.
My house had largely been remodeled during the two year prior to sale but the lower floor (4 bedrooms, two bathrooms and several other rooms) needed upgrading. Mark took the time to understand the project and provided ongoing advice on where to focus and made several critical recommendations of high impact, low cost improvements to maximize the appeal to prospective buyers.
Mark even provided guidance on renegotiating the CC&Rs with my neighbor to allow greater flexibility for potential landscaping, thereby further enhancing the appeal to prospective buyers.
During the time of the sale, the market was going through a very fickle period with comparable properties being mispriced, price reductions, and homes sitting unsold for long periods. Based on Mark’s extensive experience and analysis, he developed an effective marketing and pricing strategy.
The net result – an all cash, non-contingent offer, above the asking price with a 10 day escrow, all happening within the first week of the home being on the market. A fantastic result.
I was very fortunate to have been able to work with Mark on the sale of my home and have nothing but the highest praise for him. Mark went over and above what I would typically expect from a real estate broker and I’ve had a lot of experience, having bought and sold eleven properties over many years.
He prepared a detailed list of recommended improvements with line item estimates for each. Once we had an agreed scope, he set about hiring the needed contractors. He acted on my behalf, meeting these people and making himself available to move the project forward. His hands on approach included choosing new wood flooring, paint colors, light fixtures, appliances, and stacking utilities to better utilize and improve kitchen space. He made numerous trips to suppliers to obtain just the right finish materials. Seeing the home about a week before it went on the market and just before the staging occurred – what a major difference!
The home sold, well over asking price with multiple offers, after the first open house. Basically, I entrusted everything to Mark and he came through time after time. In summary, Mark is a skilled professional who I’m sure, given the opportunity, will exceed your expectations as he did mine.
In January of 2019, my brother and I were in search of a real estate agent/broker for the sale of our father’s home in Kentfield. We interviewed several agents and knew immediately who we wanted to work with Mark Millstein. Everything Mark said he would do, he did. Mark went above and beyond what is expected from real estate agents. He has resources readily available for everything we needed at the time to ready the house for the market. He is delightful to work with. Mark helped us with decisions to add value to the home, and we feel it paid off in the end. All in all, we highly recommend Mark as your agent, and we would hire him again without hesitation.